Make the Right Healthcare Choices

Healthcare is complex, but it doesn’t have to be. With care navigation tools, 92% of patients report higher satisfaction and reduced stress.

Citrus Care Connect empowers patients to make informed healthcare decisions by combining quality-of-care ratings with transparent pricing data. Our platform allows patients and their care teams to easily compare key factors – such as provider experience, referral rates, and service costs – all in one place. 

With personalized recommendations tailored to each patient’s health needs and insurance plan, Citrus Care Connect helps guide them toward the best care options, based on the experiences of similar patients. Our holistic approach ensures that affordability doesn’t come at the cost of quality, reducing the stress of navigating complex healthcare decisions. At Citrus Care Connect, we take care of the details, so you don’t have to. 

We've Got You: Helping Isaac Reclaim His Life 

In July 2024, one of our partners came to us with a challenging case: Isaac, a 25-year-old employee in New York City, faced the daunting prospect of a knee replacement. After a severe injury earlier in the year, he endured relentless pain that resisted all standard treatments. Even with physical therapy, cortisone shots, and pain medications, Isaac found no relief, leaving basic daily tasks beyond his reach. He needed more than pain management – he needed a solution to reclaim both his mobility and quality of life. That’s where we came in. 

In response, we at Citrus analyzed the patient journeys of individuals with similar profiles to provide Isaac with proven, evidence-based options. Among males in his age group with comparable medical histories, we found that 90% opted for arthroscopic surgery after conservative treatments. This minimally invasive procedure not only preserves the natural knee joint but also ensures a significantly quicker recovery compared to knee replacement. 

More importantly, our analysis revealed that knee replacements come with a four-fold higher complication rate than knee arthroplasty. This includes risks such as infection, blood clots, and the potential for future surgeries. Accordingly, we directed Isaac to in-network specialists who excel in arthroscopic surgery, ensuring he was back on his feet in less than a month.

Even Better? Significant Savings! 

Not only did we deliver the best possible outcome for Isaac, but our recommended provider was also 40% more affordable than the average orthopedic surgeon performing CPT procedure 29877. To provide transparency, we shared Medicare-based pricing benchmarks, allowing Isaac and his employer to understand exactly what they were paying for. 

In our analysis, we found that commercial rates for arthroplasty typically ranged from 150% to 250% of Medicare rates. By using this as a benchmark, we identified a highly experienced specialist who charged just 120% of Medicare rates, placing them in the 10th percentile for cost – a win for both quality and affordability. 

The future of healthcare is patient-centric, with a focus on transparency and accessibility. At Citrus, we harness cutting-edge AI to provide price transparency and personalized guidance on selecting the right providers and treatments. From understanding coverage to managing out-of-pocket costs, we’re here to empower patients and employers alike. 

Reach out now to experience these transformative benefits firsthand!